Got a question? Here's that inevitable FAQ page. Divided neatly into sections, either scroll down to find your query or click the topic below.

What is a hank? 12 strands of beads, each 16" (40cm) long.

How many beads in a hank? Lots. It depends on size, but 16" is always about 40cm.

What is AB? Aurora Borealis, sometimes called rainbow (RB). A finish on one side of the bead that give it a rainbow reflection.

What is S/L? Silver lined, the hole is lined with silver.

What is M/R (or MR)? Matte and rainbow finished.

What the difference between a size 2, 3 and 5 bugle? Length. A 2 is smallest at 4mm, a 3 is 6mm and a 5 is largest at 12mm long.

What is the difference between a 15°, 13°, and an 11°? Size. The larger the number, the smaller the bead.

Which bead size should I use? The most common size used is the 11. Most pattern books recommend it, most jewelery (hat bands, belts and other loomwork jewelery) use it and as a Scout (Boy or Girl) that's probably what you used for your loom. (NOTE: If your troop used larger beads they were likly 8°, or even larger 6° sometimes called E or pony beads.)

Which thread should I use? We recommend Silamide. Joyce Scott and Susan Shie use it. Nymo is an old stand by, but Silamide is stronger, and stretches less. It's "real" use is as a tailor's thread to mend/make men's suits (strong enough for a man but I use it too). It comes in many colors and is equal to a Nymo size B. Wax or Thread Heaven the end for easier needle threading.

Which size needle? Sized like the beads. Choose a needle size equal to your bead or try one size larger. Japanese beads have a bigger hole so sometimes it's OK to go even 2 sizes larger. Of course weaving through beads with doubled thread and going back through stiches...go smaller.

How do I order? To order: e-mail Andi and Marty. Or call -- 740-797-3153. We're in Ohio, as in Eastern time. leave a message if you get the machine.

How do I pay? We accept PayPal or Prepaid orders are fine, too. Please give us a full work day to get you a total including shipping.

How much is shipping? It is our experience that most orders are under 2 pounds. So we use Priority mail. Domestic shipments for a typical 2 pound order start at $4.50 (we use delivery confirmation). On orders over 5 pounds we'll check out UPS.

What about Canada or overseas?Global priority or small packet is fast and inexpensive to most countries and there's no brokerage fees. Taxes/fees your country charges on delivery are unavoidable.

What about returns? Unopened, resellable, packages must be returned within 14 days. Let us know it's on the way. We do everything possible to make sure what you order is what you get, so we rarely get a return. Mail returns back to:

Embellishment Café
POB 186
The Plains OH 45780